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LEADERS IN
VALUE-ADDED ASSIST AND LOYALTY PROGRAMMES
ABOUT
We have been in the industry for 12 years with hundreds of satisfied clients supporting millions of users with a choice of over 50 value-added assist services and the option of Loyalty, Lifestyle Platforms and Staff Wellness and Engagement Platforms – available under one roof. This is underpinned by active key account management, marketing management and social media support.
Our key differentiation is our ability to be flexible enough to suit all clients’ needs and retain a high level of service excellence through industry-leading business processes, highly skilled staff, project management capabilities and watertight supplier SLA’s. New products can, at the client’s request, be sourced, developed, tailored and marketed.
Key Service Features include:
Pro-active Key Account Management | Marketing & Advertising | PR | Social Media Strategy | Electronic Newsletters | SMS Campaigns | Surveys | Presentations | Staff Training Manuals | Training Workshops | 24/7/365 – Access to the One Loyalty Management Team
Markets we specialise in:
Short Term Insurers | Membership Bases | Unions | Call Centre Products | General Affinity Bases| Funeral Value-Added Services| and so many more!
INSURANCE & OTHER MOBILE APPS
CONTACT
Inquiries
For any inquiries, questions or commendations, please call: +27 11 291 7300, email: sales@oneloyalty.co.za or fill out the following form
Head Office
Head Office
Third Floor, Sandown Mews, West Tower,
88 Stella Road, Sandown
Sandton
Tel: +27 11 291 7300
Third Floor, Sandown Mews, West Tower,
88 Stella Road, Sandown
Sandton
Tel: +27 11 291 7300
One Loyalty Australia
Employment
To apply for a job with One Loyalty Rewards, please send a cover letter together with your C.V. to: ronel@oneloyalty.co.za
Get a quote: +27 11 291 7300
Complaints and Escalation
Should you need to escalate a complaint, you can share the details with our Complaints / Assist Department who will then investigate the incident with the relevant service provider.
To : complaints@oneloyalty.co.za
Cc : anja@oneloyalty.co.za ;
The One Loyalty team has direct access to the Call Centre Supervisors and Operations team. In instances where live intervention is required, please take note of the below procedures
a) During Office Hours – Monday to Friday:
1. Office Hours Tel - 011 291 7300 (please ask for Cindy, Remano or Andrea from our Assist Department)
2. Office Hours Email - complaints@oneloyalty.co.za (Cc anja@oneloyalty.co.za ; )
b) After Hours – Friday to Sunday:
1. One Loyalty Standby Team - 071 882 9178 (Cindy, Remano or Andrea will be available)
c) After Hours – Monday to Thursday:
- 076 062 0169 (Ronel Spencer, our Operations Director) or;
066 213 9469 (Anja Botha, our Operations Manager)