Assist Services

DISCOVER OUR VALUE-ADDED ASSISTANCE SERVICES

Join our community of loyal customers and enjoy the advantages of our exclusive programmes. As a renowned provider of value-added assistance and loyalty programmes, we specialize in helping businesses foster enduring connections with their clientele.

Experience our cutting-edge programmes tailored to enhance customer retention, amplify brand loyalty, and fuel revenue expansion.

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Assist Services
Roadside Assistance

Roadside Assistance:

You will be supported in the event of the following emergencies:

  1. Flat Battery
  2. Keys locked in the vehicle
  3. Flat Tyre
  4. Run out of fuel
  5. Mechanical & Electrical Breakdown
  6. Accident Tow
  7. Storage

We can support the following: PVT, LDV, HCV vehicles, Motorcycles, and Bicycles

Medical Assist Access:

The Call Centre provides immediate access to a team of dedicated nurses and paramedics, together with a national complement of accredited medical assistance Service Providers who will assist with a medical emergency.

  1. 24/7 Telephonic Advice and Information
  2. Referrals to Medical Practitioners and facilitators
  3. Liaison with next of kin

This service includes referrals to Crisis lines in case of:

  1. Poison Hotline – In House
  2. Suicide Hotline – Lifeline
  3. Rape and HIV Counselling
  4. Family and Domesic Abuse
  5. Child Abuse
  6. Bereavement Counselling
Medical Assist Access
Trip Monitor

Motor Advisor:

The objective of this product is for a telephonically “driven” advice line facilitated by a panel of Industry Experts to provide an Action/Advisory Service on various important aspects of vehicle ownership or motoring concerns. Our service provider’s panel of Industry Experts will ensure that, through independent expertise and the power of collective bargaining, members will receive the most cost-effective solutions.

Trip Monitor:

Trip Monitor is a 24-hour helpline where case managers maintain regular telephonic contact with a motorist to facilitate safe travel. It includes monitoring short distances at 30-minute intervals or more (such as traveling between home and work), as well as long distances such as holiday trips.

Trip Monitor
Home Assistance

Home / Office Assistance:

With Home / Office Assistance, you will have access to the following services:

  1. Plumbers
  2. Glaziers
  3. Electricians
  4. Locksmiths
  5. Tree Felling
  6. Beekeepers
  7. Pest Controllers

* Advanced Household/Office Maintenance is available

Claims Solution:

A dedicated line will be made available to the Client’s policyholders for the purpose of claims notification. (General claims lodging & Plumbing and Pipping).

Claims Solution

Fire Emergency & Fire Medical Related Services:

Fire Emergency Services offers this level of sophistication and expertise like no other in the market, incomparable to any currently available fire service.

Fire Emergency Services is supported by a 60+ strong crew of recruits, firefighters, and officers with more than 381 years of combined professional experience.

Fire Emergency Services & Fire Medical Related Services:

  • 24-Hour Emergency Call Centre number and Fire Response Emergency Case Management.
  • Branded / Non-Branded Response App and WhatsApp channel with a Fire Panic Button.
  • Private First Response Service for single residential stand and response assistance (Gauteng only)
  • Public First Response Service for single residential stand and case management (Nationwide)
  • Medical and Security response to fire disaster site

Home and Convenience Drive:

Home Drive:

This service is to be used when the member is at a venue, is intoxicated, and can’t drive their own vehicle.

Convenience Drive:

If the member requires a driver’s assistance to get them from point A to point B in one of the Taxi/Cab vehicles, our professional team of standby drivers will be at their service. Whether the member is running between meetings, needs an airport transfer, their car has been booked in for a service and needs to be collected from the dealership, or their child needs to be collected from school, they can rely on this service for assistance.

Home and Convience Drive
Legal Assist

Legal Assistance:

Legal Assistance provides members with access to the following services:

  1. A 24-hours telephonic legal advice line;
  2. A legal document service; and
  3. A direct legal consultation service.
  4. Letter of demand.
  5. Find a lawyer.

Bail Panic:

We are available 24/7 to apply, fix and pay bail on your behalf and thereby ensure that you don’t have to spend unnecessary time behind bars. We therefore not only negotiate bail to be granted but we also pay the bail amount whereupon the client is immediately released from prison.

Bail Assist
ContractZone

ContractZone:

Contract Zone is an online legal contract drafting platform that allows any user, regardless of professional background, to draft extensive legal documents.

Road Guard (call centre based service):

The Road Guard Service provides armed response units to members during a roadside assistance emergency. This Road Guard will be dispatched to the member by the Call Centre and will wait with the member for up to a maximum of 2 hours.

Road Guard

Security on the go (App based service):

Security on the go uses the latest technology to identify and dispatch the closest Armed Response vehicle to your live GPS location. In the event of an emergency, simply press the mobile panic button via the app or the standalone GPS panic button.

Real-life examples where you can click the panic button for assistance:

  • Breakdown on the side of the road (within an unsafe environment)
  • If you are in an unsafe area
  • If you see a suspicious vehicle outside your house
  • If your loved ones are being attacked
  • Attempted break-ins  
  • Drunk disruptive crowd (life-threatening)
  • Outdoor sports activities where you might feel unsafe
  • Being followed home 

Crime & Security / Hijacking Assist:

A 24/7/365 crisis management and security guard service to assist the member in the event of a home invasion. Including a security guard, 48-hour car rental, locksmith and a cell phone loaded with airtime will be provided depending on the circumstances.

Crime and Security Assist
Panic SOS

Panic SOS:

Turn a cell phone into an emergency assistance tool for emergencies.

PANIC SOS will be there to assist 24/7 no matter where you are. In any form of emergency where you are unable to contact the call centre telephonically by pressing the SOS Panic button on your cell phone, our emergency alarm centre will contact you back to assess your emergency needs.

Vehicle Licence Disc Renewal Self-Help Portal:

Members have access to a unique service that is designed to take the hassle out of, licence disk renewals. We will work with members to first notify them of licence renewals, and then provide a quick, easy and painless channel to get these licences renewed, with the added benefit of having your licences delivered to you.

Vehicle Licence Disc Renewals Self-Help Portal
Discounted Fines Assist Self-Help Portal

Discounted Fines Self-Help Portal:

Members have access to a unique service that is designed to take the hassle out of traffic fines. We will work with members to first notify them of all fines, and then provide a quick, easy, and painless channel to get these fines paid, with the added benefit of guaranteed fine reductions for members.

*Save up to 50% discount on your fines.

Pothole Expert Self-Service Portal:

Pothole Expert was set up to serve the need around the massive pothole problem of the South African Roads, by alleviating the financial burden to drivers. Pothole Expert assists people in recovering up to 100% of the money that they have paid out as a result of pothole damages to their vehicle tyres, mags or rims. These recoveries are made by the relevant Road Authorities nationwide.

Pothole Expert
RAF Accident Expert

RAF Accident Expert:

Accident Expert specialises in claiming funds for members from the Road Accident Fund (“RAF”) in the event of a death or injury when driving on the roads of South Africa.

Smartwill:

SmartWill is a disruptive people-centric will and estate planning service which is available 24/7/265 and provides each member with lifetime access and unlimited updates. The platform offers technical support, and every will is checked by the fiduciary legal team to ensure accuracy and provide advice. SmartWill intelligently assists members with a built-in calculator to calculate the member’s estate duties, and by suggesting gaps in their estate/portfolio, and offers solutions.

Smartwill
Discounted Funeral Arrangements

Discounted Funeral Arrangements:

When a family member dies, simply contact the Call Centre. The nearest funeral services branch will then contact them within the next few minutes. When the Funeral Service conducts a funeral for the member, they are assured of quality service and products. In addition, a discount of up to 10% is granted on the coffin & service fees, provided the complete funeral service is done through the respective Funeral Parlours.

The Funeral Management Service:

The Funeral Management Service offers specialised, professional assistance to members with funeral arrangements during a time of need. The aim is to provide telephonic assistance in a language that poses no or otherwise limited communication barrier in the time of distress.

The Funeral Management Service
Tax and Financial Support

Tax and Financial Support:

This helpline offers guidance and information on taxation and finance-related matters to enable the member to make informed decisions about their financial status.

Financial Planning Advice:

Financial planning advice includes general banking advice i.e. how to read a bank statement, debit orders, and budget planning for all stages of life.

Financial Planning Advice
Credit and Debt Assist

Credit & Debt Assist

Credit and Debt Assist is South Africa’s leading consumer financial wellness solution providing consumers with a unique bouquet of financial services to help build financial prosperity.

Tutor Line:

We offer educational support and assistance to students in grades 1 – 12. The service aids both the student and the parent to improve the student’s grades and allows them to engage in a balanced and family-focused lifestyle.

  • Service Hours: Sundays to Thursdays 18h00 to 21h00 (excluding National School and Public Holidays).
Tutor Line
TeleDoctor

TeleDoctor:

The TeleDoctor solution allows healthcare practitioners to connect with patients using a tele-health platform. A consultation could result in a sick note, a referral letter, or an e-script.

Identity & Cyber Protection:

Individual and Family Bundles, comprised of:

DigiGuard Essentials – Conducts extensive deep and dark web monitoring of your identity, financial info, and more:

  • Deep & Dark Web Monitoring for Leaked Identity
  • Devices & Router Vulnerability Protection
  • Continuous Scanning for Security Breaches Across Operating Systems, Applications & Plugins
  • Real-Time System Threat Alerts
  • Real-Time Scam Prevention Alerts
  • Cybersecurity Scoring & Reporting
  • Personalised Improvement Plan

    Cyber Security

    Identity & Cyber Protection

    Individual and Family Bundles, comprised of:

    DigiProtect -We provide security software with all-in-one threat and virus protection for multiple devices.

    • Malware ProtectionViruses, Worms, Bots, Trojans, Adware, Spyware, Ransomware
    • Smart Firewall
    • Secure VPN
    • Password Management
    • Parental Control
    • School Time
    • Game Optimiser
    • Device Cloud Backup
    • Webcam Protection
      – SafeCam

    Identity & Cyber Protection

    Individual and Family Bundles, comprised of:

    DigiCare – Offers Cyber Restitution and Legal & Restitution Services, psychological support for traumatic online events, plus a Cyber Warranty.

    Restitution Services
    In the event of online fraud or financial losses due to identity theft. We prove your innocence and reverse reputational damage and possible negative credit records due to unauthorised use of your identity or data.

    Cyber Harassment Support Services
    In the case of online emotional abuse (including cyberbullying, online threatening and intimidation, slander, harassment, stalking, and revenge porn), our professional and cyber-trained psychologists provide emotional/psychological support and mediation.

    Legal Services
    Should your case advance to a level where formal legal advice and court procedures are required, our panel of legal specialists will act on your behalf.

    Cyber Warranty:

    • Device & Data Loss (Malware Corruption)
    • Financial Extortion (Ransomware)
    • Loss of Funds (Financial Breach)

    Identity & Cyber Protection

    Individual and Family Bundles, comprised of:

    DigiLearn – Offers education on cybersecurity awareness and prevention –conveniently accessible online and at your own pace.

    • General Cyber Risks Education
    • Threat Awareness & Prevention
    • Scam & Phishing Awareness
    • Advanced Phishing Training
    • Ransomware Training
    • Online Banking & Shopping Security
    • Social Media & Online Profiles Security
    • Best Practices & Much More

    Business Identity & Cyber Protection

    Protecting organisations and individuals from the external threats introduced by social media, the deep and dark web, fake news, app stores, and collaboration platforms.

    Our platform provides complete protection for modern businesses:

    • Deep & Dark Web Monitoring
    • Brand Protection
    • Business Page Protection
    • Domain Monitoring & Protection
    • Executive Protection
    • Takedown & Remediation