LEADERS IN VALUE-ADDED
ASSIST AND LOYALTY PROGRAMMES
ON THE ROADTyre and Rim l RAF Accident Expert l RAF Accident Expert for Fleets l Pothole Expert l Pothole Expert for Fleets l Fine Expert l Fine Expert for Fleets l Fine Expert Pro l Licence Expert l Licence Expert for Fleets l Vehicle Licence Renewal via WhatsApp l Trip Monitor
ROADSIDE ASSISTANCE SERVICESComprehensive Roadside Assistance (All vehicles under 3,5T) l "Uberised" Roadside Assistance (Under 3,5 T) l Commercial Roadside Assistance (Under 3,5 T) l HCV Assist l Motorcycle Assist l Bicycle Assist l Accident Manager l Road Guard l Roadside Safety Support l Security On The Go l Direction Assist l Motor Advisor l Vehicle Theft and Hijacking
CHAUFFEUR SERVICESHome & Convenience Drive l Vehicle Concierge l Point-to-point Services l Take me home l Shop Taxi
EMERGENCY MEDICAL SERVICES & WELLNESS SOLUTIONSLMedical Assist Access l Personal Health Advisor l Emergency Medical Services (EMS) l Intervention Services l HIV Exposure and Trauma Assistance l Trauma Counselling l Discounted Pharmacy Network l Wellbeing Coupons l Medi-Cab l Medi-Chat l TeleDoctor
HOME ASSISTANCEEmergency Home/Office Assistance l Home Assist l On the House l Power House - DIY Vinchy l Power House - Value at Risk l Power House - Electrical Compliance l Power House - Geyser Inspection l Home Relocation Benefit l Home Alone l Crisis Line
SECURITY VALUE ADDED SERVICESCrime & Security Assist l Home Invasion Benefit l Protect 360 l Security on the go
LOYALTY & LIFESTYLE BENEFIT PROGRAMMES
MOBI, APP & USSD BASED LOYALTY
The Lifestyle benefits program is your key solution for engagement with clients or employees. Members get access to incredible savings, discounts, benefits and offers
from over 300 leading brands.
Our strategic relationship with these brands provide an average of 250 discounts & deals across multiple lifestyle categories.
24/7 Access to your own branded lifestyle web-based and mobile app solution.
COMPLAINTS & ESCALATION
Complaints / Assist Department
The One Loyalty team has direct access to the Call Centre Supervisors and Operations team.
In instances where live intervention is required, please take note of the below procedures.
Office Hours – Monday to Friday
Tel: +27 (0) 11 291 7300
After Hours – Friday to Sunday
One Loyalty Standby Team
Tel: + 27 (0) 71 882 9178
After Hours – Monday to Thursday
Ronel Spencer (Operations Director)
Tel: 076 062 0169
Anja Botha (Operations Manager)
Tel: 066 213 9469