LEADERS IN VALUE-ADDED

ASSIST AND LOYALTY PROGRAMMES

ABOUT US

We have been in the industry for more than a decade with hundreds of satisfied clients supporting millions

of users with a choice of over 50 value-added assist services and the option of Loyalty,  Lifestyle Platforms

and Staff Wellness and Engagement Platforms – available under one roof. This is underpinned by active

key account management, marketing management and social media support.

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​Our key differentiation is our ability to be flexible enough to suit all clients’ needs and retain a

high level of service excellence through industry-leading business processes, highly skilled staff,

project management capabilities and watertight supplier SLA’s. New products can, at  client’s request,

be sourced, developed, tailored and marketed.

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We anchor in and complement all of the above services with:

Pro-active Key Account Management | Marketing & Advertising | PR |

Social Media Strategy | Electronic Newsletters | SMS Campaigns

| Surveys | Presentations | Staff Training Manuals | Training Workshops

| 24/7/365 – Access to the One Loyalty Management Team

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Markets we specialise in:

Short Term Insurers | Membership Bases | Unions | Call Centre Products |

General Affinity Bases | Funeral Value-Added Services | Employee Benefits l and so many more!

CONTACT US

COMPLAINTS & ESCALATION 

Complaints / Assist Department

The One Loyalty team has direct access to the Call Centre Supervisors and Operations team.

In instances where live intervention is required, please take note of the below procedures.

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Office Hours – Monday to Friday

Tel: +27 (0) 11 291 7300 

Email: complaints@oneloyalty.co.za & anja@oneloyalty.co.za 

After Hours – Friday to Sunday

One Loyalty Standby Team 

Tel: + 27 (0) 71 882 9178  

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After Hours – Monday to Thursday

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Ronel Spencer (Operations Director) 

Tel: 076 062 0169 

Email:

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Anja Botha (Operations Manager)

Tel: 066 213 9469

Email: