Â
LEADERS IN VALUE-ADDED
ASSIST AND LOYALTY PROGRAMMES
ASSIST SERVICES
ON THE ROAD
Tyre and Rim l RAF Accident Expert l RAF Accident Expert for Fleets l Pothole Expert l Pothole Expert for Fleets l Fine Expert l Fine Expert for Fleets l Fine Expert Pro l Licence Expert l Licence Expert for Fleets l Vehicle Licence Renewal via WhatsApp l Trip MonitorROADSIDE ASSISTANCE SERVICES
Comprehensive Roadside Assistance (All vehicles under 3,5T) l "Uberised" Roadside Assistance (Under 3,5 T) l Commercial Roadside Assistance (Under 3,5 T) l HCV Assist l Motorcycle Assist l Bicycle Assist l Accident Manager l Road Guard l Roadside Safety Support l Security On The Go l Direction Assist l Motor Advisor l Vehicle Theft and HijackingCHAUFFEUR SERVICES
Home & Convenience Drive l Vehicle Concierge l Point-to-point Services l Take me home l Shop TaxiEMERGENCY MEDICAL SERVICES & WELLNESS SOLUTIONSL
Medical Assist Access l Personal Health Advisor l Emergency Medical Services (EMS) l Intervention Services l HIV Exposure and Trauma Assistance l Trauma Counselling l Discounted Pharmacy Network l Wellbeing Coupons l Medi-Cab l Medi-Chat l TeleDoctorHOME ASSISTANCE
Emergency Home/Office Assistance l Home Assist l On the House l Power House - DIY Vinchy l Power House - Value at Risk l Power House - Electrical Compliance l Power House - Geyser Inspection l Home Relocation Benefit l Home Alone l Crisis LineShow More
Â
LOYALTY & LIFESTYLE BENEFIT PROGRAMMES
Â
Â
CONTACT US
Â
COMPLAINTS & ESCALATION
Complaints / Assist Department
The One Loyalty team has direct access to the Call Centre Supervisors and Operations team.
In instances where live intervention is required, please take note of the below procedures.
​
Office Hours – Monday to Friday
Tel:
+27 (0) 11 291 7300
Email: complaints@oneloyalty.co.za
After Hours – Friday to Sunday
One Loyalty Standby Team
Tel: + 27 (0) 71 882 9178
​
After Hours – Monday to Thursday
​
Assist Standby: Remano or Tracey
071 882 9178
​
Ronel Spencer (Operations Director)
Tel: 076 062 0169
Email:
​
​