LEADERS IN VALUE-ADDED
ASSIST AND LOYALTY PROGRAMMES
We have been in the industry for more than a decade with hundreds of satisfied clients supporting millions
of users with a choice of over 50 value-added assist services and the option of Loyalty, Lifestyle Platforms
and Staff Wellness and Engagement Platforms – available under one roof. This is underpinned by active
key account management, marketing management and social media support.
Our key differentiation is our ability to be flexible enough to suit all clients’ needs and retain a
high level of service excellence through industry-leading business processes, highly skilled staff,
project management capabilities and watertight supplier SLA’s. New products can, at client’s request,
be sourced, developed, tailored and marketed.
We anchor in and complement all of the above services with:
Pro-active Key Account Management | Marketing & Advertising | PR |
Social Media Strategy | Electronic Newsletters | SMS Campaigns
| Surveys | Presentations | Staff Training Manuals | Training Workshops
| 24/7/365 – Access to the One Loyalty Management Team
Markets we specialise in:
Short Term Insurers | Membership Bases | Unions | Call Centre Products |
General Affinity Bases | Funeral Value-Added Services | Employee Benefits l and so many more!
LOYALTY & LIFESTYLE BENEFIT PROGRAMMES
MOBI, APP & USSD BASED LOYALTY
The Lifestyle benefits program is your key solution for engagement with clients or employees. Members get access to incredible savings, discounts, benefits and offers
from over 300 leading brands.
Our strategic relationship with these brands provide an average of 250 discounts & deals across multiple lifestyle categories.
24/7 Access to your own branded lifestyle web-based and mobile app solution.
INSURANCE & OTHER MOBILE APPS
Create your own mobile app with an extensive selection of our bespoke features.
COMPLAINTS & ESCALATION
Complaints / Assist Department
The One Loyalty team has direct access to the Call Centre Supervisors and Operations team.
In instances where live intervention is required, please take note of the below procedures.
Office Hours – Monday to Friday
Tel: +27 (0) 11 291 7300
After Hours – Friday to Sunday
One Loyalty Standby Team
Tel: + 27 (0) 71 882 9178
After Hours – Monday to Thursday
Ronel Spencer (Operations Director)
Tel: 076 062 0169
Anja Botha (Operations Manager)
Tel: 066 213 9469